March 2020
Process isn’t bureaucracy: it is clarity. The absence of process isn’t freedom; it is anarchy. It’s not a hard choice to make |
Process is defined as “ an organized group of related activities that together create a results of value to customers. |
The Agenda by Michael Hammer Faster Cheaper, Better by Lida Hershman & Mike Hammer |
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billdwolfson@gmail.com |
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Obsess about your processes. Customers care only about results, and results come only from end-to-end processes. Manage them, improve them, appoint owners for them, and make everyone aware of them. It’s the only way to achieve the performance that customers demand. · Obsess about the end-to-end processes that create all value for your customers. · Ensure that every person understands processes and his or her role in them. · Appoint senior process owners to measure, manage, and improve the processes. · Create a process-friendly company by aligning facilities, compensation, and structure around processes. · Develop a culture of teamwork and shared responsibility. · Set up a process council so that you don’t replace functional silos with process sewers. · Manage in process terms everything you do to make your company better. · Make process into a way of life. New way of thinking · Processes focus on outcome · Processes are customer-focused · Processes are holistic · Business success flows from well-designed ways of working. Team work
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Business Process Areas:
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Documents to create Learning
Plan:
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Project Management Overview:
...Setting a Plan |
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End to End process:
Your job is to understand the customer even better than they understand themselves
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Seven principles the design
should focus on: What tasks are performed Wherever they should be performed and under what circumstances When they are performed, where are they performed Who performs them How precisely they are performed What information they employ
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Measurements and Quality... The Balance Scorecard: |
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Tools for Process Control:
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How do you recognize a Process Organization: |
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Bill Wolfson |
5 Gannon Terrace
5 Gannon Terrace |
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It is our policy not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, sexual orientation, gender identity, age or disability in its education programs, services, activities, or employment practices. |